Articles
Writing on product design, UX methodology, and building things that work.
The Friction Gap
Two months of support chat logs held the same story on repeat: the system and the member were describing the same balance in two different languages.
Never Silently Overwrite: A Small Taxonomy of Scheduling Conflicts
The naive fix for a calendar collision is one conflict dialog. The better fix is noticing that "conflict" isn't one problem — it's several.
The Alignment Problem Hiding in Your Recommendation Shelf
A design ticket about a divider turned out to be a strategy question that had never been settled, wearing a design ticket as a costume.
The Three Things AI Actually Does
AI isn't one thing. Once you understand the three different ways it behaves, you'll design with it — not around it.
Bridging Design and Governance
Aligning the creative design process with Product Development to ensure strategic outcomes and operational efficiency.
Testing Methodology
A reference guide to the spectrum of UX testing methods — from expert evaluation to feedback-based research.
Artifact Selection Guide
High-fidelity prototypes are easy to make — but they aren't always the right tool. A guide to matching the artifact to the problem.
Beyond Click Counts: Designing Purposeful Steps
The real cost in any system is human time and errors, not machine cycles or the number of steps in a flow.