Articles
Writing on product design, UX methodology, and building things that work.
Software Is Getting Cheaper to Copy. Design Is Not.
AI can now attempt to clone major software. Here is what that means for designers, and the questions we should be asking.
Fast to Make, Easy to Lose
I reached for Preview in an AI coding tool and hit Undo instead. Three classic UX frameworks explain why, and all three point to the same fix.
How a Cognitive Walkthrough Was Used to Evaluate Conversational AI
A chatbot reply repeated the same six options three times, with no broken button anywhere in sight. The bug lived in the sentences themselves.
AI's Electric Eye
Judas Priest's 1982 surveillance anthem, mapped line by line onto seven real AI-enabled surveillance operations from Anthropic's September 2026 threat intelligence report.
The Friction Gap
Two months of support chat logs held the same story on repeat: the system and the member were describing the same balance in two different languages.
Never Silently Overwrite: A Small Taxonomy of Scheduling Conflicts
The naive fix for a calendar collision is one conflict dialog. The better fix is noticing that "conflict" isn't one problem — it's several.
The Alignment Problem Hiding in Your Recommendation Shelf
A design ticket about a divider turned out to be a strategy question that had never been settled, wearing a design ticket as a costume.
The Three Things AI Actually Does
AI isn't one thing. Once you understand the three different ways it behaves, you'll design with it — not around it.
Bridging Design and Governance
Aligning the creative design process with Product Development to ensure strategic outcomes and operational efficiency.
Testing Methodology
A reference guide to the spectrum of UX testing methods — from expert evaluation to feedback-based research.
Artifact Selection Guide
High-fidelity prototypes are easy to make — but they aren't always the right tool. A guide to matching the artifact to the problem.
Beyond Click Counts: Designing Purposeful Steps
The real cost in any system is human time and errors, not machine cycles or the number of steps in a flow.